Our products are delivered by multiple postal services, such as GLS, PostNL and DPD. We only offer home delivery. If no one is available to receive the goods, the parcel will be delivered to a pickup point, and you will be informed of this by e-mail from the delivery service.
If your product is in stock, it will be ready for shipping within 24 hours. If your product is on backorder, it will be ready for shipping within 3-5 days.
Delivery time is 3-5 working days for orders within the Netherlands and Belgium. Orders placed before 16:00 are handled the same day. Orders placed after 16:00 on Friday, or on Saturday and Sunday, are handled on Monday. No orders are processed or shipped on Sundays.
Please note: customers outside the EU are responsible for any additional import taxes.
Orders over €100 ship free within the Netherlands.
We offer a 14-day return policy: you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unworn or unused, in its original condition and packaging, with tags attached. You will also need proof of purchase.
Within the EU: start your return through our return portal. Once approved, you’ll receive a return label and instructions on how and where to send your package.
Outside the EU: contact us at in**@*************rs.nl for our return address and further instructions, quoting your order number.
Items sent back without a return request will not be accepted. Returns and exchanges are at the customer’s own expense.
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
Custom or personalised items cannot be returned. Sale items and gift cards are also non-returnable. Contact us with any questions about a specific item.
The fastest way to get what you want is to return your current item and, once the return is approved, place a new order separately.
We will notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be refunded automatically via your original payment method. Please allow some time for your bank or credit card company to process the refund.
Our customer service team is happy to help. E-mail us at in**@*************rs.nl and we’ll get back to you as soon as possible.
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